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In the copier and multifunction rental industry , everyone knows this story: the customer calls desperately because their device is down, the service manager rushes to find a technician, finance asks if the customer is up-to-date on payments, the technician requests a part that’s not in stock… and meanwhile, nobody has clarity on who approved what, when the case will be handled, or who is supposed to follow up.At first glance, it’s just “part of the job.” But in reality, it’s

Why Monitoring Efficiency and Toner Consumption Projections Is Essential In the printer and multifunction rental business, profit margins...

In the world of Managed Print Services (MPS) , one of the biggest challenges is ensuring service continuity without interruptions....