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For years, Managed Print Services (MPS) providers have relied on metrics such as monthly revenue, page volume, and cost per page to measure the success of a contract. And it makes sense: these figures are easy to obtain and allow companies to compare customers quickly. But there is a problem. None of these metrics, on their own, answer the most important question for any business: How much money does this customer actually contribute to the bottom line? Imagine three MPS cont

The printing industry is entering a phase in which data and reporting play a leading role. Modern MPS (Managed Print Services) solutions generate a large amount of valuable information about printing devices and their environments. In a market marked by hardware commoditization, declining page volumes, and accelerated digital transformation, leveraging this data is no longer optional—it is crucial to remain competitive. In fact, a recent report highlights that the focus is no

In the copier and multifunction rental industry , everyone knows this story: the customer calls desperately because their device is down, the service manager rushes to find a technician, finance asks if the customer is up-to-date on payments, the technician requests a part that’s not in stock… and meanwhile, nobody has clarity on who approved what, when the case will be handled, or who is supposed to follow up.At first glance, it’s just “part of the job.” But in reality, it’s