Privacy Policy

1. Introduction

At Solubix, we respect the privacy of our customers, prospects, and visitors. This Privacy Policy describes how we collect, use, store, and protect personal information provided through our website, contact forms, advertising campaigns, and business communications.

Solubix operates from Puerto Rico and provides technology solutions to businesses in various markets.

Business Name: Solubix
Location: Puerto Rico, United States
Privacy Contact: soporte@solubix.com

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2. Information We Collect

Depending on the nature of the interaction, we may collect:

• First and last name.

• Company name and professional job title.

• Email address and phone number.

• Country or business location.

• Information about technology needs and services of interest.

• Responses to contact forms and advertising campaigns.

• Communication history, business inquiries, and follow-up activities.

We may also collect technical information related to website browsing, depending on the tools and cookies we actually use.

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3. Purposes of Information Use

We use personal information to:

• Respond to inquiries and requests for information.

• Schedule product demonstrations, meetings, and presentations.

• Prepare quotations and business proposals.

• Manage relationships with customers and prospects.

• Provide support and follow-up services for contracted solutions.

• Improve our customer service and communication processes.

Sending promotional communications about Solubix products, services, and technology solutions is an additional purpose, separate from following up on business inquiries. Individuals may object to this use or withdraw their consent, where applicable, by contacting soporte@solubix.com or using the unsubscribe mechanisms included in our communications.

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4. LinkedIn Forms and Advertising Campaigns

When an individual completes a Solubix advertising form on LinkedIn, we receive the information they choose to submit.

We use this information to evaluate their business interests, respond to their inquiries, and coordinate appropriate follow-up activities.

This information may be added to our Customer Relationship Management (CRM) system.

Any additional use for promotional communications will be subject to the individual's preferences and applicable legal requirements.

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5. Data Storage and Technology Providers

Solubix uses Customer Relationship Management (CRM) platforms to organize contacts, manage business opportunities, and follow up with customers and prospects.

We may also use web hosting, email, form management, and advertising platform providers to support our operations.

These providers may process information on behalf of Solubix in accordance with their functions, agreements, and applicable terms.

Information may be stored or processed outside the individual's country of residence, in accordance with applicable legal requirements.

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6. Data Protection and Retention

We implement reasonable administrative and technical measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and maintain legitimate business relationships, as applicable.

When personal information is no longer necessary for the purposes described, we will delete or anonymize it, unless a legal obligation or legitimate justification requires its retention for an additional period.

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7. Individual Rights and Preferences

Individuals may exercise their rights of access, rectification, cancellation, and objection (ARCO rights), as well as request restrictions on the use of their personal information or withdraw their consent, in accordance with applicable law.

To submit a request, individuals should email soporte@solubix.com, providing their name, the right they wish to exercise, and a description of their request. When necessary, Solubix may request additional information to verify the individual's identity.

Solubix will respond to and process these requests in accordance with the procedures and timeframes established by applicable law.

Individuals may also request to stop receiving commercial or promotional communications at any time.

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8. Cookies and Similar Technologies

Our website uses cookies and similar technologies that may be necessary for its operation, security, and navigation.

Depending on the services and tools enabled, cookies may also be used for traffic analysis or performance measurement.

When required by applicable law, we will provide mechanisms to inform visitors and manage their consent regarding the use of non-essential cookies.

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9. Changes to This Policy

Solubix may update this Privacy Policy to reflect operational, technological, or legal changes.

The current version will be available on our website, indicating its most recent update date.

When legally required, we will communicate changes through the appropriate channels.

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10. Contact Information

For questions regarding this Privacy Policy or the processing of personal information, please contact:

Solubix
Puerto Rico
Email: soporte@solubix.com
Website: https://www.solubix.com